Hello! My name is Michelle, a seasoned Hospitality and Virtual Assistance Professional. I founded Virtual Hospitality Solutions with a passion and a commitment to service excellence, to bridge the gap between the demands of day-to-day operations and the strategic vision of business leaders. With a rich history rooted in two decades of industry experience, I recognized the need for reliable and expert virtual assistance to empower businesses to thrive in a competitive industry landscape.

"Hospitality extends beyond industry lines; it embodies my pledge to offer tailored service experiences to my clients."

My Vision

My vision at Virtual Hospitality Solutions is to redefine the standards of virtual assistance, empowering businesses to reach new heights of success. I envision a future where company owners and business leaders can confidently delegate tasks and projects, knowing that they are in capable hands. By leveraging my expertise and technology, I aim to be the premier partner for businesses seeking efficient and effective virtual support.

My Mission

At Virtual Hospitality Solutions, my mission is to empower company owners and business leaders to achieve their objectives by offering reliable and expert virtual assistance. I am committed to making a significant contribution to their success by delivering efficient and effective solutions tailored to their specific needs. With my expertise and dedication, I strive to be the catalyst for my clients' growth and prosperity.

My Values

My Services

At Virtual Hospitality Solutions, I offer a comprehensive suite of virtual services tailored to meet the diverse needs of businesses in the hospitality industry and beyond. My goal is to provide exceptional support to my clients, enabling them to streamline operations, enhance guest experiences, and drive business growth. Here's a detailed description of the virtual hospitality services I provide:

Administration

My innate organizational skills, coupled with years of hands-on experience, ensure seamless project management and precise task execution. Clients benefit from my ability to streamline processes, leading to efficient project delivery and high-quality outcomes.

Property/Listing Management

Having worked in different areas of the hospitality business including international luxury hotels, restaurants, and vacation rental property management, I bring a wealth of expertise to the table. My background has honed my commercial acumen and communication skills, enabling me to effectively collaborate with partners, cater to clients' needs, and engage with staff on a global scale.

Property Virtual Onboarding

Meticulously track and monitor the progress of property onboarding, ensuring a smooth transition to go live.

Message Templates

Tailors templates to address frequently asked questions from repeat guests, ensuring prompt and personalized responses. This improves guest satisfaction and loyalty as queries are addressed efficiently, enhancing the overall guest experience and fostering 5-star reviews.

Message Automation

Crafts personalized automated messages based on listing details, ensuring tailored communication with potential guests, leading to increased guest engagement and conversion rates as messages resonate with recipients, leading to more bookings and higher revenue.

Guests Communications

Efficiently addresses guests messages for a timely and responsive communication, enhancing guest satisfaction and fostering positive reviews and repeat bookings.

Listing Optimization

Clients benefit from enhanced visibility and increased bookings due to the attention-grabbing presentation of their properties.

Supplies Ordering

Efficiently procures requested supplies from online shopping sites, tracks transactions, and updates status in real-time, ensuring smooth operations and guest satisfaction.

Maintenance

Utilizing a project management tool, logs service requests, and updates unit availability for the maintenance team's access. This ensures that work is scheduled promptly based on urgency and logistics, leading to timely resolution of issues, minimizing downtime, and maximizing guest experience.

Insurance Claims

Reports damages, missing items, or unexpected cleaning services promptly to Airbnb's Aircover, ensuring for a seamless resolution process, safeguarding their property and reputation, and enhancing guest experiences for future bookings.

Data Management

Having accurate and up-to-date information, lead to improved decision-making, streamlined operations, and enhanced productivity.

Reservations Management

Manages bookings, ensuring smooth operations and enhancing guest satisfaction driving business growth and success.

Data Management

By harnessing the power of tools like Google Drive, Monday.com, or other robust platforms,businesses can seamlessly manage their data, documents, and projects in one centralized location. Well-managed data enables teams to collaborate seamlessly, improve productivity, and enhance overall data organization and management.

Calendar Management

Whether it is for personal or professional, calendar management as a service ensures that all events and commitments are properly tracked and organized. With my service, individuals and businesses can optimize their time management, increase productivity, and never miss an important event again.

Travel Arrangements

(Flight and Accommodation)

Whether you are traveling for business or leisure, I can help you find the most convenient flights within your budget and secure comfortable and suitable accommodations to ensure a smooth and seamless journey for you.

Email Management

From organizing your inbox, filtering spam, and prioritizing important messages to drafting and sending professional responses. I also provide timely email notifications, ensuring you never miss an important message so you can focus on your core tasks and trust that your email communication is in capable hands.

SOP Creation

Analyzes operations and devises standardized procedures to streamline tasks and daily activities to increase efficiency, reduce errors, and improve consistency in operations, resulting in smoother workflows and enhanced productivity.

Report Generation

Extracts reports tailored to clients' needs for a comprehensive analysis and actionable insights, enabling informed decision-making and optimization of business strategies for enhanced performance and profitability.

Report Generation

Generates reports from the clients' current app, or project management tool accordingly.